What format is the music on the site?
For previews and streaming we use 128kbps MP3 files. For purchases and downloads we offer AIFF, WAV, FLAC, and MP3 320kbps formats.
Can I purchase tracks separately from an EP or album?
Yes, you can purchase individual tracks from an EP or album. Just click the "Buy" button on the track page next to each track.
Can I download mutliple formats of the same track(s)?
Not in the same purchase — you can only select one format per order. You can always convert the tracks to the format you want after purchase.
All track formats are the same price so if you are in doubt, purchase a lossless format like AIFF, WAV, or FLAC. You can always convert those to MP3 after purchase.
Why should I purchase music from the Vizual Store instead of Beatport/Traxsource/Apple Music/Juno/Amazon/etc?
Purchasing your music directly from the Vizual Store ensures that more of the purchase price goes directly to the artists so that they can continue to make the music you love. Other outlets take a cut from the purchase price, as does our distributor on top of that. Still, we sell and stream our music on all major outlets. Visit the Outlets page to see all of the outlets and streaming services that carry Vizual Records.
Do you offer streaming on the site?
For all intents and purposes, yes. On every release page you can play all the tracks for each release — and for free!
We do not have the ability to create playlists and of course we only have our own music on the site. Vizual Records' music is available on all major streaming services. Visit the Outlets page to see all of the outlets and streaming services that carry Vizual Records.
Is my credit card and personal information safe?
Our site is fully secure with https and we use Stripe for all of our transactions which has the highest PCI security certification level available. No credit card data is stored on our system at all and everything is encrypted all the way through the payment chain to ensure our customers' security and privacy when making a purchase. What's more, all personal data like names and emails needed for payment is purged from our system after 90 days. Note: if you create an account, your information is kept on file for the duration of your account.
We take your privacy seriously and will never share your information with anyone for any reason. If you have any concerns or questions, please contact us at help@vizualrecords.com.
Can I register for an account on the Vizual Store?
Yes! Register here. A Vizual Records account lets you view past purchases with download links, gives you access to new releases before anyone else and special account-only discounts!
Do you sell merch?
Yes we have merch! It can be found on the Merch page. All of our merch is made and fulfilled by Threadless. Visit the Vizual Threadless Store to see all of our styles, colors, and designs.
Where can I get Vizual Records vinyl?
We are completely sold out of vinyl. We've heard rumors that there are some copies left of some releases at Groove Distribution. Some copies also come up for sale on Discogs from time to time.
Where can I send Vizual some tracks to consider for release?
We are always looking for hot music. If you think you have something that's worthy, send us a message with a link on the Contact page and tell us a little bit about yourself and the tracks. Make it interesting.
Have another question or need help?
Send us a message on the Contact page or email help@vizualrecords.com. Someone will respond as soon as possible. If you encounter a site error or have issues with downloads or purchases, please take screenshots or copy down any error messages you see on the screen. We'll get it sorted.